FAQs

FAQs main image FAQs image

What size shoes should I buy?

Fit is really important to us. Please measure your child's feet to determine the best size shoe to order.

Our age guide is only a guide as all kids feet are different. For the best possible shoe fit we recommend you measure your child's foot using the size guide provided and choose the correct size accordingly. The easiest and most accurate way to do this is to stand your child on a piece of paper and mark the bottom of their heel to the tip of their toes and measure the distance between each. Add 0.5-1cm for wriggly toes and growing feet.

Baby soft soles

Age Length US size

EU size

0 -  6 months 11.0cm / 4.3in 2

16

6 - 12 months 11.8cm / 4.6in 3

17

12 - 18 months 12.6cm / 4.9in 4

18

 

Kids hard soles

Age Length US size

EU size

18 - 24 months 13.4cm / 5.3in 5

19

2 - 3 years 15.0cm / 6.0in 7

23

3 - 4 years 16.6cm / 6.5in 9

25

4 - 5 years 18.2cm / 7.2in 11

27

 

Do you ship to my country?

Yes, we ship worldwide!

 

How can I find out the cost for shipping?

We offer flat rate shipping for all orders:

Australia standard shipping (AUD) $8.95

Australia fast track shipping (AUD) $11.95

New Zealand courier shipping (AUD) $15 

International courier shipping (AUD) $30

International customers may incur customs fees and duties. We advise that you contact the relevant government body in your country for information on what these charges might be.

We offer FREE SHIPPING on Australia Wide orders over $75.00

 

Do you offer pick up?

Yes, you can collect your order if you're local. We're in Doreen, Vic 3754. Once we have processed your order we'll email you details for pick-up and organise a date and time.

 

When do I receive my order?

We post orders on Mondays, Wednesdays, Fridays and shipping times are estimated between 3-7 days depending on your location in Australia.

Fast track orders orders within Australia are posted within 1-2 days. You need to select this option at the checkout.

Overseas customers- shipping times are estimated between 4-25 days depending on your location.

All items posted are tracked. We are not responsible for items lost in the mail but will work with you, AusPost and the police towards a favourable solution. 

 

How can I pay for my order?

You can pay via any major credit card, Visa, Master Card or Amex through our website. We also offer PayPal and Afterpay.

For international customers all prices are displayed in Australian Dollars and will be charged in Australian Dollars. 

Unauthorised usage of AfterPay: We take security of our customers very seriously. All reports of fraud will result in activity being reported to ACORN and the AFT, as well as the payment service used for the activity. This may result in the closure of the account. No refunds or store credits will be issued in cases of unauthorised usage of AfterPay unless we are instructed to do so by ACORN, the AFT or relevant authorities at the conclusion of their investigation.

 

Problems with your order?

Two little steps takes pride in offering quality products to our customers, with each item being carefully checked prior to shipment. In the unlikely event of receiving a faulty or damaged product, please contact us at hello@twolittlesteps.com within 30 days to organise a replacement/exchange or full refund. Your replacement item or refund will be processed within 7 days. 

 

Return Policy

Please choose carefully. We do not offer refunds for change of mind at this time, we are more than happy to answer questions about our beautiful products. We want you to love them like we do, so please contact us via email at hello@twolittlesteps.com.

 

Care

Leather is a natural product so it will always have slight colour variations and random markings from different areas of the hide.

Leather also has some areas that appear to stretch or pull which can make shoes looks a slightly different shape or size. Please be assured that every pair of two little steps are made following a sized pattern. The beauty of wearing leather is that they will mould and stretch to fit your child's feet.

To care for leather 

Wipe stains for spins off immediately with a soft damp cloth. For spot cleaning, use a damp sponge to lightly wipe over the affected areas. Dry in non-direct sunlight.

To care for suede 

If cleaning is required we recommend a good quality suede brush to gently remove soiling. Alternatively a damp sponge can be lightly applied, pack shoes loosely with tissue to retain shape. Dry in non-direct sunlight.

 

Contact Us

Have something to say? Drop us an email at hello@twolittlesteps.com or call us during business hours on 0433 639 799